Xshop is working as an intermediary Platform between sellers and Buyers, to connect them to each other. We never sell any products directly - and we are never responsible for any presale or after sale content. Xshop is 100% managed by Local Stores, Manufactures, Retailers and others so any contents, loss, damage, delay delivery are completely responsible by respective sellers.
You acknowledge and agree that by registering for or using the Seller Portal and/or Marketplace Program, you, as a Seller, expressly agree to be bound by the following terms and conditions, as may be updated and amended by Xshop Marketplace from time to time at its sole discretion (“Agreement”). Any amendments to this Agreement shall become effective and binding on the Seller as soon as the amendments have been published to the Seller Portal and/or the Xshop Site (as applicable). This Agreement contains the terms and conditions that govern the Seller’s access to, and use of, the Marketplace Program and is an agreement between the Seller and Xshop Marketplace.ROLES & RESPONSIBILITY OF XSHOP.QA
“Seller” means third party vendors, distributors, wholesalers, retailers and any other incorporated company wanting to sell approved product through the xshop.qa site, and who have registered on the Seller Portal and have agreed to the terms of this Agreement;
1. Governing or Applicable Law
3. Confidential Information
4. How to use xshop.qa
5. Seller Identity
6. Seller Payment Terms
7. Content Adding Terms
8. Offers & Promotion Terms
9. Prohibited Uses of Marketplace
10. Copyright Infringement
11. License for Content.
12. Fees We Collect
13. Advertisement on xshop
14. Order Management
15. Delivery Terms
16. Customer Payments and Billing
17. Customer Contact
18. Cancelation return & refund policies
19. Warranty & Guarantee
20. PRODUCT AUTHENTICITY AND SAFETY
21. Complaints & suggestion centre
22. Dispute Resolution
23. State Your Position as a Third Party
Sellers Must be a registered seller, authorised to do business in the State of Qatar for listed Products with Xshop.qa - and they must follow all rules and regulations set by Ministry of Trade and Commerce/ MoTC / ICT or equivalent government authorities to sell the listed product. .
A. Seller Must have registered under MOTC Qatar, with a valid CR.
B. Sellers must have specific activity to sell listed Products.
C. Sellers must not sell or Publish any Products which are Prohibited by the Ministry of Qatar.
D. In any Case, breach of above happens the complete responsibility goes to the respective seller and Xshop shall not have any responsibility for the same.
A. Xshop has the right to Deactivate any Seller account Which doesn’t follow Xshop terms and Conditions and Law of Ministry of Qatar.
A. Seller hereby grants Xshop.qa Marketplace, its Aliates, and marketing partners, a non-exclusive, royalty-free, perpetual, irrevocable right and license to publish, use, reproduce, distribute, transmit, display, modify, create derivative works of and otherwise commercially exploit all Content (excluding the Seller Marks) in connection with the sale of products through the Xshop.qa Site and for the listing, advertising, marketing and promotion of such products or the Marketplace Program, including without limitation, through the Xshop.qa Site, third party websites, e-mail, social media or any other medium. Seller agrees that Xshop.qa Marketplace may permit users of the Xshop.qa Site to share and post Content on their own social media outlets. License for Marks.
B. Seller hereby grants Xshop.qa Marketplace and its Aliates and marketing partners a non-exclusive, royalty-free, non-transferable license to publish, use, reproduce, distribute, transmit and display Seller’s Marks during the term in connection with the Xshop.qa Program.
LIST OF PROHIBITED PRODUCTS
“Prohibited Products” means:
a. cigars, cigarettes, or other tobacco products;
b. guns intended to provide lethal force (and related gun parts, kits and ammunition); mace, black powder and other explosives; disguised, undetectable or switchblade knives; martial arts weapons; or BB guns, stun guns, paintball guns, or airsoft guns;
c. any drug, vitamin, herbal product or similar substance which requires a doctor’s or other health care provider’s prescription as a prerequisite for purchase;
e. used, remanufactured, reconditioned or refurbished products;
f. stolen, counterfeit, misbranded or illegal products;
g. products that have been recalled;
Products that violate applicable Law;
1. products that violate or infringe upon any Intellectual Property Right or other third party right;
2. products that contain material that is obscene, pornographic or offensive;
3. products containing viruses, Trojan horse, spyware or malicious code;
4. ‘sex and sensuality’ products;
5. loose gemstone products;
6. any product for which Seller is not an “authorized reseller” (as designated by the product’s , manufacturer or distributor), or does not provide to Customers the manufacturer’s standard warranty therefor;
7. products containing human growth hormone;
8. any age restricted products;
9. baby bottles that are not BPA-free;
10. prepaid access products (whether issued in the form of a card, electronic PIN or other device) that provide access to funds (or the value of funds) that have been paid in advance and can be retrieved in the future, including without limitation, gift cards, prepaid phones, or prepaid minutes;
11. caskets or funeral urns;
12. specific products or brand names that may not be sold on the Xshop Site as are indicated by Xshop Marketplace to Seller separately in writing (which in this case may include email or through any Seller Portal); and
13. any other types of products that in Xshop Marketplace’s discretion are not appropriate for sale on the Xshop Site as indicated by Xshop Marketplace to Seller separately in writing; provided that a Prohibited Product will cease to be a Prohibited Product when Xshop Marketplace informs Seller of such change.
ORDER AND CUSTOMER SERVICE LEVEL AGREEMENT
a. Xshop Marketplace is committed to customer service. Sellers participating in the Marketplace Program will endeavor to meet the following service levels:
b. Seller will maintain an On-Time Ship Standard of at least 99%.
c. Sellers will ensure that the correct Product is delivered to the correct Customer at a rate of 99.5% of all Products shipped.
d. Seller will maintain inventory to fulfill Customer Orders that result in a cancel rate (excluding Customer requested cancellations) of 1.5% or less;
e. Returns due to damaged or defective Products shall not exceed 3% of Sales Proceeds for Products sold on the Xshop Site.
f. Seller shall limit emergency updates related to product information through any Seller Portal to a rate no greater than .03% of its entire SKU count in Xshop Marketplace’s catalogue per month; provided however, that Xshop Marketplace makes no guarantee that all requests will be granted. Xshop Marketplace will assess each emergency request on a case by case basis and make updates in situations Xshop Marketplace deems critical.
g. Ninety-day Seller ratings shall, on average, remain above a seller rating of 90% positive.
h. Seller will within one (1) hour of receipt on a 24/7 basis, confirm every Order file received by Xshop Marketplace on the Seller Portal.
i. Seller will, within four (4) hours of receipt on a 24/7 basis, confirm every order line within every Order file received by Xshop Marketplace on the Seller Portal.
j. Seller will provide Xshop Marketplace with electronic notice, on the Seller Portal, confirming shipment of each Product shipped and the corresponding shipment tracking information (if available) within four (4) hours of the Product/Order actually shipping so that Xshop Marketplace may notify the Customer and allow the Customer to track shipment of Products.
k. Seller will send a refund request to Xshop Marketplace through the data feed specified by Xshop Marketplace, and on the Seller Portal, within 24 hours of receiving a Customer refund or adjustment request, unless Seller has refused to accept a Product for return for any reason.
l. Ninety percent (90%) of emails received from Xshop Marketplace shall be answered by Seller within twenty four (24) hours of receipt.
Xshop Marketplace may, at its discretion, work with a Seller to remedy any failure of a service level or performance issue under this Annexure B; provided, however, that no waiver by Xshop Marketplace of any provision of this Annexure B may be deemed or constitute a waiver of any provision of this Agreement, whether or not similar, nor may the waiver constitute a continuing waiver by Xshop Marketplace unless otherwise expressly so provided in writing. The failure of Xshop Marketplace to require at any time performance by Seller of any of the provisions herein, may in no way be construed to be a present or future waiver of provisions or in any way affect the ability of Xshop Marketplace to enforce each and every provision after such event.